Delivery & Returns

DELIVERY PRICES & TIMES

 

Letter (eg card)

Large Letter (eg print)

Parcel (eg framed print)

Estimated delivery time from dispatch

Next Day Delivery (cut off 1pm)

UK

Free

Free

Free

1-2 working days

£8.00

UK Non-mainland

Free

Free

Free

2-3 working days

£8.00

Western Europe

£2.50

£5.00

£7.50

2-5 working days

X

Rest of Europe

£2.50

£5.00

£7.50

5-10 working days

X

US & Canada

£3.50

£7.50

£10.50

5-10 working days

X

Asia & Australasia

£3.50

£7.50

£12.50

5-14 working days

X

Rest of World

£3.50

£7.50

£12.50

5-14 working days

X


HOW LONG WILL IT TAKE FOR YOU TO DISPATCH MY ORDER?

Orders are dispatched within 24 - 48 hours of ordering.  This includes poems with personalised messages at the bottom and framed prints.

There are two exceptions to this:

“Print Your Words” products are dispatched 1 to 3 days after text is proofed and approved.

Fully Bespoke Poems are dispatched 3 to 4 weeks after questionnaire is completed. Proof must be approved within 3 days for the order to be dispatched in this timescale.

Collection from our studio is available by arrangement.

HOW LONG WILL SHIPPING TAKE?

Standard delivery within the UK is free and takes 1-2 days.  We use First Class Royal Mail.  Orders made before 1pm on a working day are sent that day.  Orders after 1pm will be sent next working day.  We are closed at the weekend.

Express delivery via Royal Mail (Next Day Before 1pm) is available in the UK for all products except those that require a proof.  The cut off point or this service is 1pm.  Orders after 1pm will be posted the following working day. 

Please note we cannot offer delivery on Sundays.

All delivery times are estimates.  Please be advised that delays in the Royal Mail delivery service do occasionally take place. Although these delays are out of our control, we will do all we can to help. Please leave a note at checkout if you have any specific delivery instructions for your postman.

International delivery is by Royal Mail Airmail.  Please note it is not tracked.

Western Europe: 2-5 working days after dispatch
Rest of Europe: 5-10 working days after dispatch
USA & Canada: 5-10 working days after dispatch
Far East & Australasia: 5-14 working days after dispatch
Rest of World: 5-14 working days after dispatch

Please note these timings are approximate, as delays can occur when shipping internationally. Some packages can take up to 30 days to arrive in the Far East, Australia and Rest of the World postal zones.

WHAT PACKAGING DO YOU USE?

Framed prints and mugs are sent in purpose made boxes to ensure minimum damage.

Stationery is sent in boarded envelopes.

Unframed A4 prints are presented flat in cellophane with a backing board and posted in super-stiff branded A4 envelopes to keep them from bending. A4 envelopes will not fit into small post boxes and may be taken back to the sorting office if you are not in or have not left delivery instructions.

Please contact us by email or ring 01442 875434 if you have a delivery concern or wish to upgrade your delivery to express.

CAN I RETURN OR EXCHANGE MY ITEM?

Non-personalised items can be returned or exchanged in their original packaging and condition within 30 days. 

Personalised items are non-refundable.

In the unlikely event an item contains an error or sustains damage during delivery, we will happily replace it and cover postage costs for you to return the original.
Returns should be made using the Bespoke Verse sticky address label on the delivery note.

Refunds will be made to your original card/payment method.

Please contact us by email at info@bespokeverse.co.uk or ring us on 01442 875434 for help regarding a return, exchange or refund.

PLEASE NOTE

We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.

Orders are delivered by Royal Mail or Parcelforce, and are subject to the terms and conditions of these third parties.